Charlotte, North Carolina, August 13, 2025
News Summary
Atlantic Emergency Solutions has significantly expanded its service center in Charlotte, North Carolina, enhancing support for the Charlotte Fire Department and regional fire agencies. The new facility increases service capacity with 9,200 additional square feet and seven new service bays, improving maintenance and repair turnaround times. Local pickup and delivery services for fire apparatus have also been introduced, reflecting the company’s commitment to the efficiency of emergency services in the region.
Charlotte, North Carolina – Atlantic Emergency Solutions Expands Service Center
Atlantic Emergency Solutions has completed a significant expansion of its service center in Charlotte, North Carolina, which is designed to better support the Charlotte Fire Department and regional fire agencies. The expansion, located on Statesville Road, enhances convenience and accessibility for essential services in the area.
The facility’s new construction has added 9,200 square feet, bringing the total size to 25,200 square feet, nearly doubling its previous capacity. This enlargement includes seven new service bays, which will significantly improve the shop’s capacity and shorten turnaround times for critical maintenance and repairs. Additionally, a new parts room has been installed to streamline inventory management, while a sprinkler system has been added to enhance safety within the facility.
As part of the expansion, Atlantic Emergency Solutions now offers local pickup and delivery services for fire apparatus to fire stations throughout the region. This move is expected to increase efficiency and accelerate the readiness of emergency services.
Joe Pack, CEO of Atlantic Emergency Solutions, indicated that the expansion reflects the company’s commitment to ensuring fire departments remain mission-ready. This dedication is crucial in light of the increasing demands on emergency services in the region. Atlantic Emergency Solutions is the authorized dealer for Pierce manufacturing, covering a vast eastern region of the United States, including North Carolina and nearby states.
The facility expansion coincides with an ongoing initiative aimed at reducing equipment downtime and enhancing service access, particularly for the growing fleet of the Charlotte Fire Department. This enhancement is supported by a new Memorandum of Understanding (MOU) between the Charlotte Fire Department and MEDIC, aimed at improving emergency medical services in Mecklenburg County.
Key improvements resulting from this agreement include faster response times, increased staffing for EMTs and paramedics, and the expansion of MEDIC’s ambulance fleet. The MOU seeks to streamline operations, allowing fire trucks to focus on higher-priority emergencies by reducing the fire department’s involvement in low-acuity calls and first responder-only situations.
Charlotte Fire Chief Reginald Johnson has acknowledged that while the agreement marks important progress, further significant improvements will still be necessary to address the city’s growth challenges effectively. MEDIC’s executive director, John Peterson, noted the importance of the new operational framework, which emphasizes accountability and ongoing evaluation of the EMS system.
The MOU includes a first responder subsidy from MEDIC to Charlotte Fire, amounting to $499,035 annually, distributed in monthly payments. This financial support is intended to bolster the fire department’s operational capabilities, ensuring they can deliver timely and effective services in a city that is rapidly expanding.
The agreement is set to commence on Thursday and will automatically renew every 90 days unless either party makes changes due to breaches or mutual agreement.
FAQ Section
What is the purpose of Atlantic Emergency Solutions’ expansion in Charlotte?
The expansion aims to better support the Charlotte Fire Department and other regional fire agencies by increasing service capacity and improving turnaround times for repairs and maintenance.
How much additional space has been created in the Charlotte service center?
The expansion added 9,200 square feet, nearly doubling the facility’s size to 25,200 square feet.
What new features have been added to the facility?
The facility now includes seven new service bays, a new parts room, and a sprinkler system for enhanced safety.
What services does Atlantic Emergency Solutions now offer?
Local pickup and delivery services for fire apparatus to fire stations throughout the region are now available.
What improvements are being made to emergency medical services in Mecklenburg County?
Improvements include faster response times, increased staffing, and the expansion of the ambulance fleet through a new agreement between the Charlotte Fire Department and MEDIC.
How does the MOU benefit the Charlotte Fire Department?
The MOU provides a first responder subsidy to the fire department, allowing them to focus on high-priority emergencies and reducing their involvement in lower-acuity calls.
Key Features of Atlantic Emergency Solutions’ Expansion
| Feature | Details |
|---|---|
| Facility Size | 25,200 square feet (expanded from 16,000 square feet) |
| New Service Bays | Seven additional service bays |
| Parts Room | Newly installed parts room |
| Safety Features | Sprinkler system added |
| Pickup and Delivery Service | Local services for fire apparatus |
| First Responder Subsidy | $499,035 annual subsidy from MEDIC |
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Additional Resources
- Fire Engineering: Atlantic Emergency Solutions Expands Service Center
- WSOC TV: Charlotte Fire Department MEDIC Reach Deal
- Charlotte Observer: Emergency Services Agreement
- Wikipedia: Emergency Services
- Google Search: Emergency Response Services Charlotte
Author: HERE Charlotte
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