Charlotte, North Carolina, December 2, 2025
As cold weather sets in, residents of Charlotte, North Carolina are being cautioned about a rise in scams targeting them with threats of energy disconnection. Scammers are impersonating utility company representatives and demanding immediate payments through unconventional methods. The Better Business Bureau (BBB) urges consumers to recognize red flags associated with these scams to protect themselves from financial loss.
Charlotte Residents Warned of Energy Disconnection Scams Amid Cold Weather
Charlotte, North Carolina – As temperatures drop, residents are being cautioned about a surge in scams where individuals impersonate utility companies, threatening immediate disconnection unless payment is made. The Better Business Bureau (BBB) has issued a warning to help consumers recognize and avoid these fraudulent schemes.
Scammers Exploit Cold Weather to Threaten Service Disconnection
With the onset of colder temperatures, scammers are taking advantage of residents’ concerns about heating by posing as utility company representatives. They contact individuals via phone, email, or in-person visits, claiming that their service will be disconnected unless immediate payment is made. These impostors often demand payment through unconventional methods, such as prepaid debit or gift cards, cryptocurrency, or third-party payment apps like Zelle, Venmo, or PayPal. Such payment requests are significant red flags indicating a scam.
Recognizing and Avoiding Utility Scams
To protect themselves, residents should be aware of the following signs of utility scams:
- Immediate Payment Demands: Legitimate utility companies will not demand immediate payment under threat of disconnection. They typically provide multiple notices before considering service interruption.
- Unusual Payment Methods: Be cautious of requests for payment via prepaid cards, gift cards, cryptocurrency, or third-party apps. These methods are often untraceable and favored by scammers.
- Unverified Contact Information: Scammers may use caller ID spoofing to display the utility company’s name or logo. Always verify contact information by using official channels found on your utility bill or the company’s official website.
What to Do if You Suspect a Scam
If you receive a suspicious call, email, or visit claiming to be from your utility company:
- Do Not Provide Personal Information: Avoid sharing your account number, Social Security number, or financial details with unverified contacts.
- Contact Your Utility Company Directly: Use the customer service number listed on your utility bill or the company’s official website to verify the legitimacy of the communication.
- Report the Incident: Inform your local law enforcement and the BBB about the scam attempt to help protect others in the community.
Background on Utility Scams
Utility scams are a persistent issue, especially during extreme weather conditions when residents are more vulnerable. Scammers exploit the fear of service disconnection to pressure individuals into making hasty decisions. It’s crucial for consumers to stay informed and vigilant to avoid falling victim to these deceptive practices.
Additional Resources
For more information on recognizing and reporting utility scams, visit the official website of your local utility company or the Better Business Bureau. Staying informed and cautious can help ensure your safety and prevent financial loss.
Frequently Asked Questions (FAQ)
What should I do if I receive a suspicious call claiming to be from my utility company?
If you receive a suspicious call claiming to be from your utility company, do not provide any personal or financial information. Hang up and contact your utility company directly using the customer service number listed on your utility bill or their official website to verify the legitimacy of the communication.
How can I recognize a utility scam?
Signs of a utility scam include immediate payment demands under threat of disconnection, requests for payment via prepaid cards, gift cards, cryptocurrency, or third-party apps, and unverified contact information. Always verify the legitimacy of such communications through official channels.
What should I do if I suspect I’ve been targeted by a scammer?
If you suspect you’ve been targeted by a scammer, do not provide any personal or financial information. Contact your utility company directly to report the incident and seek guidance. Additionally, inform your local law enforcement and the Better Business Bureau to help protect others in the community.
Key Features of Utility Scams
| Feature | Description |
|---|---|
| Impersonation | Scammers pose as utility company representatives to deceive consumers. |
| Immediate Payment Demands | Threats of service disconnection unless immediate payment is made. |
| Unusual Payment Methods | Requests for payment via prepaid cards, gift cards, cryptocurrency, or third-party apps. |
| Unverified Contact Information | Use of caller ID spoofing or unverified contact details to appear legitimate. |
| Consumer Vulnerability | Exploitation of consumers’ fear of service disconnection, especially during extreme weather conditions. |
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