Intermittent Outages Via CATS-Pass App And Online Pass Sales
Charlotte, N.C. – March 21, 2024
The Charlotte Area Transit System (CATS) has announced that there may be intermittent outages on the CATS-Pass App and online pass sales platform this morning. The disruption is due to required maintenance work being carried out to enhance the system’s performance and user experience. However, ticket kiosks are not impacted by this maintenance and will remain operational for passengers.
Community members who rely on the CATS-Pass App and online pass sales for their transit needs are advised to plan accordingly and consider alternative methods of purchasing tickets during this time. For any questions or concerns, individuals can reach out to CATS customer service at 704-336-RIDE (7433).
The City of Charlotte emphasizes its commitment to providing accessible transportation services for all residents, and does not discriminate on the basis of disability. For individuals requiring reasonable accommodations or language translation services (provided free of charge), they can email telltransit@charlottenc.gov or call 704-336-RIDE (7433).
Stay Informed and Plan Ahead
During this period of intermittent outages, passengers are encouraged to stay informed about updates regarding the CATS-Pass App and online pass sales. It is recommended to monitor CATS’ official communication channels for the latest information on service restoration and alternative options for purchasing transit passes.
Continued Commitment to Service Excellence
CATS remains dedicated to providing efficient and reliable transportation services for the residents of Charlotte. The temporary inconvenience caused by the intermittent outages is aimed at ultimately improving the overall functionality and accessibility of the CATS-Pass App and online pass sales system.
Passengers are thanked for their understanding and cooperation during this maintenance period. CATS assures the community that every effort is being made to minimize disruption and restore full functionality as soon as possible.
Contact Information
For further inquiries or assistance, individuals can contact CATS customer service at 704-336-RIDE (7433). The CATS team is available to provide support and address any issues related to transit services in Charlotte.