Mecklenburg County, January 13, 2026
In December 2025, Mecklenburg County’s emergency services, known as Medic, handled over 22,000 incidents, including delivering three babies. The agency’s response included transporting nearly 11,000 patients and performing over 2,500 critical medical procedures. The increasing demand reflects the evolving healthcare needs of the community. Medic, recognized as North Carolina’s busiest EMS agency, continues to adapt by enhancing services and recruiting additional personnel.
Charlotte
Mecklenburg County’s emergency medical services, known as Medic, reported a demanding December in 2025, with personnel responding to over 22,000 incidents. This significant workload included a wide array of emergency situations, alongside the remarkable event of three babies being delivered by Mecklenburg County EMTs during the month. The agency documented 16,698 calls over the same period.
December’s Intensive Operations
The recent figures highlight the constant and varied demands placed on Medic’s dedicated teams. Of the more than 22,000 incidents Medic responded to in December 2025, approximately 11,000 patients were transported to local hospitals. Additionally, over 2,500 intravenous or intraosseous (IV/IO) procedures were performed, underscoring the critical medical interventions provided by EMTs and paramedics on the scene. The three baby deliveries are a testament to the unpredictable yet profoundly impactful nature of emergency medical work, bringing new life into the world under urgent circumstances.
A Look at Annual Demand
Beyond the monthly statistics, Medic experienced an overall increase in demand throughout the 2025 fiscal year. The agency responded to over 140,000 calls, marking a peak that was approximately 8,000 calls higher than the previous fiscal year, 2024. This upward trend in call volume reflects the continuous growth and evolving healthcare needs of Mecklenburg County.
Medic’s Vital Role in Mecklenburg County
As the sole 911 emergency ambulance provider, Medic serves over 1.1 million residents and visitors across Mecklenburg County, covering 546 square miles. Medic is recognized as the busiest EMS agency in North Carolina. Their comprehensive services extend beyond immediate emergency responses to include non-emergency transports, specialized event coverage, tactical paramedic support for SWAT operations, and the management of its own Central Medical Emergency Dispatch center. The agency has built a strong reputation as one of the top-performing EMS agencies nationally, known for its patient outcomes and pioneering research.
Adapting to Growing Demands and Enhancing Services
The increase in call volumes and incidents presents ongoing challenges for emergency medical services nationwide, including staffing needs and the responsible allocation of resources. Medic has proactively implemented strategies to address these issues and enhance its service delivery.
Strategic Response Configuration
In April 2023, Medic launched an industry-leading response configuration designed to prioritize patients with life-threatening emergencies. This strategic adjustment redefined how Medic responds to calls, including the types of resources dispatched and response time targets for non-emergent situations. As a result, the use of lights and sirens for Medic responses decreased significantly, from 76% to 21% for a specific period (May-December 2023 data), preserving high-priority resources for critical incidents. This new configuration also led to a 17% decrease in fire department EMS volume, allowing fire departments to better preserve their resources.
Investing in Personnel and Fleet
To meet the rising demand and ensure adequate staffing, Mecklenburg County provided for 50 new EMT positions and 10 additional ambulances in its 2025-26 fiscal year budget. This initiative aims to improve emergency response capabilities and reduce the involvement of fire departments in non-urgent calls. Medic also actively works to recruit and train new talent, offering paid training programs for aspiring EMTs and paramedics to address staffing shortages and support career development within the agency.
Community Engagement and Safety Initiatives
Medic’s commitment to the community also extends to public education and safety. The agency equips residents with life-saving skills by offering free bystander CPR and AED training. Such initiatives are crucial for building a more resilient community where individuals are prepared to act in emergencies before professional help arrives. Through continuous innovation, strategic resource management, and unwavering dedication, Medic strives to provide equitable and effective emergency medical care throughout Mecklenburg County.
Frequently Asked Questions (FAQ)
- What was Medic’s total incident response count in December 2025?
- Medic responded to over 22,000 incidents in December 2025.
- How many calls did Medic receive in December 2025?
- Medic received 16,698 calls in December 2025.
- How many babies did Mecklenburg County EMTs deliver in December 2025?
- Mecklenburg County EMTs were involved in the delivery of three babies in December 2025.
- How many patients were transported to the hospital by Medic in December 2025?
- Nearly 11,000 patients were transported to local hospitals by Medic in December 2025.
- How many IV/IO procedures were performed by Medic in December 2025?
- Over 2,500 intravenous or intraosseous (IV/IO) procedures were performed by Medic in December 2025.
- What was Medic’s total call volume for the 2025 fiscal year?
- Medic responded to over 140,000 calls for the 2025 fiscal year.
- Is Medic the busiest EMS agency in North Carolina?
- Yes, Medic is recognized as the busiest EMS agency in North Carolina.
- When did Medic implement its new response configuration?
- Medic launched its new response configuration in April 2023.
- How many new EMT positions and ambulances were approved for Medic in FY 2025-26?
- Mecklenburg County provided for 50 new EMT positions and 10 additional ambulances in its 2025-26 fiscal year budget.
Key Features of Medic’s December 2025 Performance and Operations
| Feature | Details | Scope |
|---|---|---|
| Total Incidents Responded (December 2025) | Over 22,000 incidents | Mecklenburg County |
| Total Calls Received (December 2025) | 16,698 calls | Mecklenburg County |
| Baby Deliveries (December 2025) | Three babies delivered by Mecklenburg County EMTs | Mecklenburg County |
| Patients Transported to Hospital (December 2025) | Nearly 11,000 patients | Mecklenburg County |
| IV/IO Procedures Performed (December 2025) | Over 2,500 procedures | Mecklenburg County |
| Total Calls (FY 2025) | Over 140,000 calls | Mecklenburg County |
| Status in North Carolina | Busiest EMS agency in North Carolina | State-level |
| New EMT Positions (FY 2025-26) | 50 new EMT positions | Mecklenburg County |
| New Ambulances (FY 2025-26) | 10 additional ambulances | Mecklenburg County |
| Response Configuration Launch | April 2023 | Mecklenburg County |
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Author: HERE Charlotte
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